At FURNITNEST HOUSE, customer satisfaction is at the heart of everything we do. We want you to feel completely confident when shopping with us. If, for any reason, you are not fully satisfied with your purchase, we are here to make the return and refund process as simple as possible.

Returns

  • You have 14 days from the date of delivery to request a return.

  • To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

  • Please include proof of purchase (such as your order confirmation email or receipt).

  • To start a return, please email our customer service team at Contact@furnitnesthouse.com with your order number and details of the product you wish to return.

Refunds

  • Once we receive and inspect your returned item, we will notify you by email to confirm whether your refund has been approved.

  • If approved, the refund will be processed back to your original method of payment within 5–7 business days.

  • Please note that shipping costs are non-refundable. You will be responsible for paying return shipping costs unless the item was faulty, damaged, or incorrect upon arrival.

Exchanges

  • We replace items only if they are defective, damaged, or incorrect.

  • If you need to exchange an item for the same product, please contact us at Contact@furnitnesthouse.com within 7 days of delivery and include photos of the issue.

Late or Missing Refunds

  • If you haven’t received your refund after 7 business days, please check with your bank or payment provider as processing times can vary.

  • If you’ve done this and still have not received your refund, please contact us directly so we can assist you.

Digital Products (Guides, Bundles, eBooks, Mood Boards, Instruction Packs)

  • Due to the nature of digital downloads, all sales of digital products are final.

  • Refunds are not available once the files have been accessed, emailed, or downloaded.

  • If you encounter any issues accessing your purchase, please contact our support team for assistance.

How to Request a Refund

To initiate a return or refund request, please contact us with your order details at:

📍 Address: 7, Coronation Road, Dephna House, LONDON NW10 7PQ, United Kingdom
📧 Email: contact@furnitnesthouse.com
📞 Phone: +44 7367 068875